Casino / Sports
This page collects the questions we hear most from new account holders — from how to fund your wallet using Coins. ph or InstaPay, to which game categories are in the lobby and how to reach us when something needs sorting. Availability depends on local law and is open to eligible regions in the Philippines.
When a question does not have an answer here, there are direct routes to the team. Whether you are sorting a wallet query or need help navigating a game category, the paths below get you to the right place. Check the status of your open request any time inside your account dashboard after login.
The chat icon sits at the bottom of every lobby page. Start a thread and our team picks it up. For wallet questions, have your account email and the relevant transaction reference ready before you open the chat.
Send a message to our support address shown on the Contact page. Describe your question clearly and include your registered account email. This route works well for account verification queries that need a document trail.
The Help Centre inside your account organises common questions by topic — wallet, game access, account settings and more. It is the fastest self-service path for straightforward queries without waiting for a team reply.
Every answer on this page reflects how the platform actually works today — not a promise of what may come. We update this FAQ when account flows, payment rails or lobby categories change, so what you read here matches what you see after login. Accuracy matters more than length.
Each FAQ answer is written by the amjilicom team using the live account system as the source. We describe steps you can verify yourself by opening the relevant account section — no invented timelines or made-up figures.
Questions about funding your wallet reference the payment rails available in the Philippines — Coins. ph for quick top-ups and InstaPay for traceable transfers. We name only the rails confirmed on the platform, nothing assumed.
When an answer mentions a game type — slots, live tables, crash games — it reflects what is currently in the lobby. Specific titles like Aviator Crash Game or Dragon Bonus Baccarat Live are named only because they are present.
The support channels listed here match the active routes in your account. If a channel is unavailable at the time you check, the account dashboard shows current availability rather than a fixed schedule we cannot guarantee.
The lobby has three distinct play areas, but your account sits underneath all of them the same way. Understanding what differs — and what stays constant — helps you move around without confusion.
Slot titles from studios like Spadegaming, CQ9 and Pragmatic Play each run their own reel mechanics, bonus rounds and prize structures. The category sits in a browseable rail inside the lobby, sorted by studio or theme.
Live tables — including Dragon Bonus Baccarat Live — stream a dealer in real time. Session stakes and table rules vary per title. Unlike slots, live games run on a fixed schedule tied to dealer availability.
The sportsbook covers basketball markets — PBA and NBA games are the most-browsed — plus boxing and Mobile Legends esports. Odds and market depth are specific to this section and are not shared with the casino categories.
One wallet balance covers all three areas. Transaction history, account settings, support routes and the same Coins. ph or InstaPay deposit path are identical whether you are in slots, live tables or the sportsbook.
Before diving into the FAQ answers, here is a quick look at the features first-time account holders ask about most often. These are the parts of the platform that come up in questions repeatedly — knowing they exist makes the FAQ answers easier to follow.
The lobby opens with a horizontal category rail — slots, live casino, crash games, table games. Each category loads its own title grid so you can browse by type without scrolling through everything at once. Bingo Mini Card and Lucky 9 Table sit inside table games.
Your wallet balance sits at the top of every page after login. Deposits and the amounts from completed game rounds both flow into the same wallet. You can check the full transaction history from the wallet section inside your account at any time.
The lobby is built to open cleanly on a phone browser without a separate download. Category navigation, live table streaming and the account dashboard all adapt to a smaller screen. Most account holders access the lobby this way on a daily basis.
Inside the slots category, a studio filter lets you narrow titles by provider — PlayStar, Spadegaming, Pragmatic Play or CQ9. This is the fastest way to find Coron Wreck Dive Deluxe or similar titles if you already know which studio made them.
This FAQ page is organised around the questions new account holders ask most — not a general platform walkthrough. Each answer points to a specific place in the account or lobby where you can confirm the detail yourself. Start with the section that matches your current situation: wallet and deposits if you are funding your account for the first time, game categories if you are deciding where to play, and support routes if something is not working as expected. For wallet questions, the answer almost always begins with the payment section inside your account. Coins. ph top-ups and InstaPay transfers both appear there once you select the deposit option. The fields and limits shown on that screen are current — this FAQ gives the path, and your account screen gives the live figures. Game questions tend to be about categories rather than specific titles. The lobby splits into slots, live casino, crash games and table games. If you are new, start with the category rail at the top of the lobby page. Titles like Aviator Crash Game and Billiards Nine Ball Betting are labelled by type so you can judge the mechanic before you open the game. Access and availability depend on local law and the eligible region your account is registered under.
A few structural facts about what the account covers — drawn from the lobby and account configuration, not from invented figures.
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These are the questions we receive most often from account holders in the Philippines. Each answer is direct and points to the exact place in the account or lobby where you can verify the detail yourself.
Open the wallet section inside your account after login, then select the deposit option. Coins. ph appears as a payment method in the list. Follow the fields and amount limits shown on that screen — those figures are live and reflect what is currently configured for your account region.
Yes, InstaPay is available as a withdrawal route for eligible accounts. Go to the wallet section, select withdraw, and choose InstaPay from the listed options. The processing steps and any verification requirements are shown on the withdrawal screen inside your account dashboard.
The category rail at the top of the lobby page lists all play areas including slots. Select the slots category to load the title grid. You can then filter by studio — Spadegaming, CQ9, Pragmatic Play or PlayStar — to narrow down titles like Coron Wreck Dive Deluxe.
Crash games like Aviator Crash Game run on a multiplier that climbs until it stops — you decide when to collect. Live casino tables like Dragon Bonus Baccarat Live stream a real dealer and follow fixed card-game rules. Both use the same wallet balance but the mechanics and pace are completely different.
Yes. The lobby loads on a mobile browser directly — no app download is required. All four game categories, your wallet and the account settings pages adapt to a phone screen. Live table streaming also works on mobile, though a stable connection helps with video quality.
The lobby carries content from four studios: PlayStar, Spadegaming, Pragmatic Play and CQ9. These studios supply slot titles, live dealer tables and table games. You can browse by studio inside the slots category using the filter on the lobby page.
Check your transaction history inside the wallet section first — the entry shows the payment status and reference. If the status is pending for longer than expected, contact support via live chat with your transaction reference number and account email ready. The team can trace the deposit from there.